Doorvest Terms of Service

Doorvest Inc. (“Doorvest,” “we,” “us,” or “our”) provides our services (described below) and related content to you through our website(s) located at doorvest.com (the “Site”) and through our related technologies (collectively, including any updated or new features, functionality and technology, the “Service”). All access and use of the Service is subject to the terms and conditions contained in these Terms of Service (as amended from time to time, these “Terms of Service”). By accessing, browsing, or otherwise using the Site or any other aspect of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not accept the terms and conditions of these Terms of Service, you will not access, browse, or otherwise use the Service.

We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these Terms of Service were last revised. You may read a current, effective copy of these Terms of Service by visiting the “Terms of Service” link on the Site. We will also notify you of any material changes, either through the Service user interface, a pop-up notice, email, or through other reasonable means. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service. You should periodically visit this page to review the current Terms of Service so you are aware of any revisions. If you do not agree to abide by these or any future Terms of Service, you will not access, browse, or use (or continue to access, browse, or use) the Service.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST DOORVEST ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (3) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST US RESOLVED BY A JURY OR IN A COURT OF LAW.

Your Privacy

• At Doorvest, we respect the privacy of our users. For more information please see our Privacy Policy, located at https://doorvest.com/privacy-policy (the “Privacy Policy”). By using the Service, you consent to our collection, use and disclosure of personal data and other data as outlined therein.

Additional Terms

• In addition, when using certain features through the Service, you will be subject to any additional terms applicable to such features that may be posted on or within the Service from time to time. If you purchase a Doorvest Property (as defined below) pursuant to an executed purchase and sale agreement (“Purchase and Sale Agreement”), you may benefit from Doorvest’s renovation guarantee (“Doorvest Home Renovation Guarantee”) subject to the terms found at https://doorvest.com/home-reno-guarantee. Further, if you purchase a Doorvest Property pursuant to a Purchase and Sale Agreement, you may benefit from Doorvest’s one-time limited term lease guarantee (“Doorvest Lease Guarantee”) subject to the terms found at https://doorvest.com/lease-guarantee. All such terms are hereby incorporated by reference into these Terms of Service.

Access and Use of the Service

• Service Description. The Services are designed to help users identify, purchase, own, and manage a property (“Doorvest Property”) as a rental home. The Services are intended for business and investment purposes and not intended for personal, family, or household purposes. You acknowledge and confirm that your purchase of property from Doorvest Inc., (or its affiliated entities) is for a business or commercial purpose to generate income as a rental property, and that you will not occupy the property. When obtaining third-party financing to acquire a property from Doorvest Inc., and/or its affiliates, you acknowledge and confirm that your purchase of that property is for a business or commercial purpose to generate income as a rental property, and that you will not occupy the property. A loan to acquire, improve or maintain a non-owner-occupied rental property is deemed to be for business purposes (12 CFR 1026 - Truth in Lending (Regulation Z) §1026.3 (a)(4)).
• Property Management. Doorvest utilizes DV Communities LLC (“DV Communities”), a wholly-owned subsidiary of Doorvest, or a subsidiary of DV Communities LLC, as a property manager for property management services. The terms and conditions governing your use of the property management services provided by DV Communities or a subsidiary will be set forth in the property management agreement executed with DV Communities or a subsidiary.
• Your Registration Obligations. You may be required to register with Doorvest or provide information about yourself (e.g., name and email address) in order to access and use certain features of the Service. If you choose to register for the Service, you agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by the Service’s registration form. Registration data and certain other information about you are governed by our Privacy Policy. If you are under 18 years of age, you are not authorized to use the Service, with or without registering. You may use the Services only if you are 18 years or older and capable of forming a binding contract with Doorvest and are not barred from using the Services under applicable law.
• Member Account, Password and Security: You are responsible for maintaining the confidentiality of your password and account details, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify Doorvest of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. Doorvest will not be liable for any loss or damage arising from your failure to comply with this paragraph.
• Modifications to Service: Doorvest reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Doorvest will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
• General Practices Regarding Use and Storage: Certain documents or other information related to real estate transactions may be stored in the Site’s administrative application. You acknowledge that Doorvest may establish general practices and limits concerning use of the Service, including the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on Doorvest’s or its third-party service providers’ servers on your behalf. You agree that Doorvest has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Service. You acknowledge that Doorvest reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that Doorvest reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

Conditions of Access and Use

• User Conduct. You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages, and other materials (“content”) that you make available to Doorvest, including by uploading, posting, publishing, or displaying (hereinafter, “upload(ing)”) via the Service or by emailing or otherwise making available to other users of the Service (collectively, “User Content”). The following are examples of the kinds of content and/or uses that are illegal or prohibited by Doorvest. Doorvest reserves the right to investigate and take appropriate legal action against anyone who, in Doorvest’s sole discretion, violates this provision, including removing the offending content from the Service, suspending or terminating the account of such violators, and reporting the violator to law enforcement authorities. You agree to not use the Service to:
  • email or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful, discriminatory, or otherwise objectionable; or (vii) in the sole judgment of Doorvest, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose Doorvest or its users to any harm or liability of any type;
  • interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Service;
  • violate any applicable local, state, national, or international law, or any regulations having the force of law;
  • impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  • solicit personal information from anyone under the age of 18;
  • harvest or collect email addresses or other contact information of other users from the Service by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
  • advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;
  • further or promote any criminal activity or enterprise or provide instructional information about illegal activities;
  • obtain or attempt to access or otherwise obtain any content or information through any means not intentionally made available or provided for through the Service;
  • circumvent, remove, alter, deactivate, degrade, or thwart any of the content protections in or geographic restrictions on any content (including Service Content (as defined below)) available on or through the Service, including through the use of virtual private networks; or
  • engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods. If you are blocked by Doorvest from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address or virtual private network).

Competitors

• No employee, independent contractor, agent, or affiliate of any competing company is permitted to view, access, or use any portion of the Service without express written permission from Doorvest. By viewing, using, or accessing the Service, you represent and warrant that you are not a competitor of Doorvest or any of its affiliates, or acting on behalf of a competitor of Doorvest in using or accessing the Service.

Fees & Payment Terms

• Fees. To the extent the Service or any portion thereof is made available for any fee, you may be required to provide information regarding your credit card, ACH payments or other payment instrument. You represent and warrant to Doorvest that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with Doorvest or the Payment Processor (as defined below), as applicable, of any changes (for example, a change in your billing address or credit card expiration date) that may occur. If you dispute any charges you must let Doorvest know within sixty (60) days after the date that Doorvest charges you. You will be responsible for all taxes associated with the Service, other than taxes based on Doorvest’s net income. You agree that fees for the Service will be withheld from the amounts DV Communities or its subsidiaries collects from tenants pursuant to these Terms and the Property Management Agreement and Lease Guarantee.
• Payment Processing. Notwithstanding any amounts owed to Doorvest hereunder, DOORVEST DOES NOT DIRECTLY PROCESS PAYMENT FOR ANY SERVICES. To facilitate payment for the Service via bank account, credit card, or debit card, we use Stripe, Inc. and its affiliates (“Stripe”), a third-party payment processor. These payment processing services are provided by Stripe and are subject to the Stripe terms and conditions and other policies available at https://stripe.com/legal and Stripe’s Global Privacy Policy available at: https://stripe.com/privacy (collectively, the "Stripe Agreements"). By agreeing to these Terms of Service, users that use the payment functions of the Service also agree to be bound by the Stripe Agreements from time to time. You hereby authorize Stripe to store and continue billing your specified payment method even after such payment method has expired, to avoid interruptions in payment for your use of the Service. Please contact Stripe.
• Refunds and Cancellations. Payments made by you hereunder are final and non-refundable, unless otherwise determined by Doorvest. You may cancel the Services by emailing us at: success@doorvest.com

Commercial Use

• Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, grant access to, transfer, or otherwise use or exploit any portion of the Service for any commercial purposes. The Service is for your own commercial use.

Property Listings

• Doorvest may provide, and you may access, listings of different Properties on the Service (“Doorvest Property Listing(s)“). Once you have settled upon a Doorvest Property that you would like to purchase (the “Property”), you will be sent a Letter of Intent (“LOI”) that outlines your intent to purchase such Property. Upon executing the LOI, you will pay a Reservation Fee (the “Fee”) directly to Doorvest in order to reserve the subject Property. This Fee is non-refundable and non-transferable. Non-payment of the Fee will invalidate the LOI, and Doorvest will reinstate the Doorvest Property Listing for the Property to the marketplace in the Service so that other users will be able to view and purchase the Property. Notwithstanding anything to the contrary, this Fee is refundable if, and only if, Doorvest is unable to acquire the subject Property. Following Doorvest’s acquisition of the subject Property and contingent on execution of the LOI and payment of the Fee, you will receive a fully detailed Purchase and Sale Agreement (“PSA”) that governs the sale of the Property for you to execute. Time for delivery of the execution-ready version of the PSA by Doorvest to you will vary. If you do not execute the PSA within three (3) business days of receiving the PSA, Doorvest will reinstate the Doorvest Property Listing for the Doorvest Property to the marketplace in the Service so that other users will be able to view and purchase the Doorvest Property. The three (3) business day signing requirement may be waived by Doorvest in its sole discretion. Any waiver or delay in exercising any rights under this section, including reposting the Doorvest Property, does not invalidate, impair or limit any rights of Doorvest or its affiliates under the Terms of Service.
• YOU EXPRESSLY UNDERSTAND AND AGREE THAT DOORVEST IS NOT, EITHER DIRECTLY, OR INDIRECTLY, ACTING AS YOUR REAL ESTATE AGENT OR BROKER, CONTRACTING AGENT OR OTHER REPRESENTATIVE. WE DO NOT OFFER OR MAKE LOANS. THE PURCHASE AND SALE AGREEMENT WILL FURTHER SET FORTH TERMS, CONDITIONS, OBLIGATIONS AND RESTRICTIONS IMPOSED ON YOU BY DOORVEST IN RELATION TO THE PURCHASE OF THE PROPERTY FROM DOORVEST.
• YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOU HAVE REVIEWED AND UNDERSTAND ALL INFORMATION AVAILABLE ON THE SITE AND DOORVEST PROPERTY LISTINGS. YOU ALSO EXPRESSLY UNDERSTAND AND AGREE THAT ANY ESTIMATED FINANCIAL INFORMATION DISPLAYED ON THE SITE IS BASED UPON THIRD-PARTY INFORMATION WHICH HAS BEEN OBTAINED BY DOORVEST OR THE REASONABLE ASSUMPTIONS OF DOORVEST AND THAT ANY SUCH FINANCIAL INFORMATION MAY NOT BE ACCURATE OR COMPLETE; YOU RELY ON SUCH INFORMATION AT ITS OWN RISK.

Services and Software

• Mobile Services. The Service includes certain services that are available via a mobile device, including (i) the ability to upload content to the Service via a mobile device, and (ii) the ability to browse the Service and the Site from a mobile device (collectively, the “Mobile Services”). To the extent you access the Service through a mobile device, your wireless service carrier’s standard charges, data rates, and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding Doorvest and other entities by SMS, MMS, text message, or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your Doorvest account information to ensure that your messages are not sent to the person that acquires your old number.
• Ownership; Restrictions. The technology and software underlying the Service or distributed in connection therewith are the property of Doorvest, its affiliates, and its licensors (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by Doorvest.
• Special Notice for International Use; Export Controls. Doorvest is headquartered in the United States. If you access or use the Service from outside of the United States, you do so at your own risk. Whether inside or outside of the United States, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction. Software available in connection with the Service and the transmission of applicable data, if any, is subject to United States export controls. No Software may be downloaded from the Service or otherwise exported or re-exported in violation of U.S. export laws. Downloading or using the Software is at your sole risk.
• Open Source Software. The Software may contain or be provided together with open source software. If required by any license for particular open source software, Doorvest makes such open source software, and Doorvest’s modifications to that open source software (if any), available by written request to engineering@doorvest.com. Copyrights to the open source software are held by the respective copyright holders indicated therein.]

Intellectual Property Rights

Service Content

• You acknowledge and agree that the Service may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by Doorvest, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you upload to or make available through the Service in accordance with these Terms of Service. Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited.

Trademarks

• The Doorvest name and logos are trademarks and service marks of Doorvest (collectively the “Doorvest Trademarks”). Other company, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Doorvest. Nothing in these Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Doorvest Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of Doorvest Trademarks will inure to our exclusive benefit.

Third-Party Material

• Under no circumstances will Doorvest be liable in any way for any content or materials of any third parties (including users), including for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. For the avoidance of doubt, all data on Properties and Doorvest Property Listings are provided by third parties. You acknowledge that Doorvest does not pre-screen content, but that Doorvest and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, Doorvest and its designees will have the right to remove any content that violates these Terms of Service or is deemed by Doorvest, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.

User Content

• You represent and warrant that you own all right, title and interest in and to such User Content, including all copyrights and rights of publicity contained therein. You hereby grant Doorvest and its affiliated companies, successors, and assigns a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable (directly and indirectly through multiple tiers), perpetual, and irrevocable license to copy, display, upload, perform, distribute, store, modify, and otherwise use your User Content in connection with the operation of the Service and the promotion, advertising or marketing of the foregoing in any form, medium or technology now known or later developed. You assume all risk associated with your User Content and the transmission of your User Content, and you have sole responsibility for the accuracy, quality, legality and appropriateness of your User Content.

Usage Data

• You hereby authorize Doorvest and its third-party service providers to derive statistical and usage data relating to your use of the Service (“Usage Data”). We may use Usage Data for any purpose in accordance with applicable law and our Privacy Policy.

Feedback

• Any questions, comments, suggestions, ideas, feedback, reviews, or other information about the Service (“Submissions”), provided by you to Doorvest are non-confidential and Doorvest will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment, attribution, or compensation to you.

Third-Party Services and Websites

• The Service may provide links or other access to services, sites, technology, and resources that are provided or otherwise made available by third parties (the “Third-Party Services”). Your access and use of the Third-Party Services may also be subject to additional terms and conditions, privacy policies, or other agreements with such third party, and you may be required to authenticate to or create separate accounts to use Third-Party Services on the websites or via the technology platforms of their respective providers. These Terms of Service do not apply to your access and use of any Third-Party Services. Some Third-Party Services will provide us with access to certain information that you have provided to third parties, including through such Third-Party Services, and we will use, store and disclose such information in accordance with our Privacy Policy. Doorvest may also share information that you have provided to Doorvest with third parties in order for Doorvest to provide its Services or to enable Third-Party Services. For more information about the implications of activating Third-Party Services and our use, storage and disclosure of information related to you and your use of such Third-Party Services within the Service, please see our Privacy Policy. Doorvest has no control over and is not responsible for such Third-Party Services, including for the accuracy, availability, reliability, or completeness of information shared by or available through Third-Party Services, or on the privacy practices of Third-Party Services. We encourage you to review the privacy policies of the third parties providing Third-Party Services prior to using such services. You, and not Doorvest, will be responsible for any and all costs and charges associated with your use of any Third-Party Services. Doorvest enables these Third-Party Services merely as a convenience and the integration or inclusion of such Third-Party Services does not imply an endorsement or recommendation. Any dealings you have with third parties while using the Service are between you and the third party. Doorvest will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third-Party Services.

Indemnification

• To the extent permitted under applicable law, you agree to defend, indemnify, and hold harmless Doorvest, its affiliates, and its and their respective officers, employees, directors, service providers, licensors, and agents (collectively, the “Doorvest Parties”) from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind, and injury (including death) arising out of or relating to your use of the Service, any User Content, your connection to the Service, your violation of these Terms of Service, Doorvest Home Renovation Guarantee or Doorvest Lease guarantee, or your violation of any rights of another. Doorvest will provide notice to you of any such claim, suit, or proceeding. Doorvest reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, and you agree to cooperate with any reasonable requests assisting Doorvest’s defense of such matter. You may not settle or compromise any claim against the Doorvest Parties without Doorvest’s written consent.

Disclaimers

• YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE DOORVEST PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
• THE DOORVEST PARTIES MAKE NO WARRANTY THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE, INCLUDING THE DOORVEST HOME RENOVATION GUARANTEE AND DOORVEST LEASE GUARANTEE, WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, DATA, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE, INCLUDING THE DOORVEST HOME RENOVATION GUARANTEE AND DOORVEST LEASE GUARANTEE, WILL MEET YOUR EXPECTATIONS.
• YOU FURTHER EXPRESSLY UNDERSTAND AND AGREE THAT (A) WITH RESPECT TO ESTIMATES, FORECASTS AND PROJECTIONS DISPLAYED ON THE SERVICE, (I) NO ASSURANCE CAN BE GIVEN REGARDING THE ACCURACY OR APPROPRIATENESS OF THE ASSUMPTIONS AND JUDGMENTS MADE, OR THE METHODOLOGIES USED, (II) SUCH ESTIMATES, FORECASTS AND PROJECTIONS ARE FORWARD-LOOKING STATEMENTS AND INVOLVE RISKS AND UNCERTAINTIES THAT MAY CAUSE ACTUAL RESULTS TO BE MATERIALLY DIFFERENT FROM THE ESTIMATES, FORECASTS AND PROJECTIONS, AND (III) YOU RELY ON SUCH ESTIMATES, FORECASTS AND PROJECTIONS AT YOUR OWN RISK; (B) THAT INVESTING IN REAL ESTATE IS RISKY AND UNPREDICTABLE, THAT THE REAL ESTATE INDUSTRY HAS ITS UPS AND DOWNS, AND THAT THE DOORVEST PROPERTY YOU PURCHASE MIGHT NOT BE ABLE TO BE RENTED AT AMOUNTS SUFFICIENT TO COVER YOUR DEBT, EXPENSES AND LIABILITIES, AND MIGHT NOT RESULT IN A POSITIVE CASH FLOW; AND (C) THE VALUE OF ANY DOORVEST PROPERTY PURCHASED MAY DECLINE AFTER YOU BUY IT AND THAT FUTURE PROPERTY VALUES ARE UNPREDICTABLE AND MAY GO DOWN.
• YOU EXPRESSLY UNDERSTAND AND AGREE THAT DOORVEST IS NOT AN INVESTMENT OR TAX ADVISOR AND YOU MUST MAKE YOUR OWN INVESTMENT AND TAX DECISIONS EITHER ALONE OR WITH THE ASSISTANCE OF PROFESSIONAL INVESTMENT AND TAX ADVISORS. FURTHER, YOU EXPRESSLY UNDERSTAND AND AGREE THAT DOORVEST IS NOT A BROKER OR AGENT PROVIDING ANY BROKERAGE SERVICES.

Limitation of Liability

• YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE DOORVEST PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING DAMAGES FOR LOSS OF GOODWILL, USE, OR DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE DOORVEST PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE SERVICE; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; (E) LOSS OF ANY DATA, INFORMATION OR DOCUMENTS STORED IN THE SERVICE OR ADMINISTRATIVE APPLICATION; (F) THE DOORVEST HOME RENOVATION GUARANTEE OR DOORVEST LEASE GUARANTEE; OR (G) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL THE DOORVEST PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID DOORVEST IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).
• SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.
• IF YOU ARE A USER FROM NEW JERSEY, THE FOREGOING SECTIONS TITLED “INDEMNIFICATION”, “DISCLAIMER OF WARRANTIES” AND “LIMITATION OF LIABILITY” ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION WILL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.

Dispute Resolution By Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.

• Agreement to Arbitrate

This Dispute Resolution by Binding Arbitration section is referred to in these Terms of Service as the “Arbitration Agreement.” You agree that any and all disputes or claims that have arisen or may arise between you and Doorvest, whether arising out of or relating to these Terms of Service (including any alleged breach thereof), the Service, any advertising, or any aspect of the relationship or transactions between us, will be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms of Service, you and Doorvest are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.

• Prohibition of Class and Representative Actions and Non-Individualized Relief

YOU AND DOORVEST AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND DOORVEST AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.

• Pre-Arbitration Dispute Resolution

Doorvest is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at success@doorvest.com. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Doorvest should be sent to 564 Market St., Unit 150, San Francisco, CA 94104 (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If Doorvest and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or Doorvest may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Doorvest or you will not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Doorvest is entitled.

• Arbitration Procedures

Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association’s (“AAA”) rules and procedures. For information on the AAA, please visit its website, http://www.adr.org. If there is any inconsistency between any term of the AAA Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration. The arbitrator must also follow the provisions of these Terms of Service as a court would. All issues are for the arbitrator to decide, including issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under these Terms of Service and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.

Unless Doorvest and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination will be made by AAA. If your claim is for $10,000 or less, Doorvest agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.

• Costs of Arbitration

Payment of all filing, administration, and arbitrator fees (collectively, the “Arbitration Fees”) will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement. To the extent any Arbitration Fees are not specifically allocated to either Doorvest or you under the AAA Rules, Doorvest and you shall split them equally; provided that if you are able to demonstrate to the arbitrator that you are economically unable to pay your portion of such Arbitration Fees or if the arbitrator otherwise determines for any reason that you should not be required to pay your portion of any Arbitration Fees, Doorvest will pay your portion of such fees. In addition, if you demonstrate to the arbitrator that the costs of arbitration will be prohibitive as compared to the costs of litigation, Doorvest will pay as much of the Arbitration Fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. Any payment of attorneys’ fees will be governed by the AAA Rules.

• Confidentiality

All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.

• Severability

If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection (b) above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement will be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of subsection (b) above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” are invalid or unenforceable, then the entirety of this Arbitration Agreement will be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of these Terms of Service will continue to apply.

• Future Changes to Arbitration Agreement

Notwithstanding any provision in these Terms of Service to the contrary, Doorvest agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Service, you may reject any such change by sending Doorvest written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).

General

Termination

• You agree that Doorvest, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including for lack of use or if Doorvest believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Service, may be referred to appropriate law enforcement authorities. Doorvest may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of these Terms of Service may be effected without prior notice, and acknowledge and agree that Doorvest may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that Doorvest will not be liable to you or any third party for any termination of your access to the Service.

Entire Agreement

• These Terms of Service (together with the terms incorporated by reference herein) constitute the entire agreement between you and Doorvest governing your access and use of the Service, and supersede any prior agreements between you and Doorvest with respect to the Service. You also may be subject to additional terms and conditions that may apply when you use Third-Party Services, third-party content or third-party software. These Terms of Service will be governed by the laws of the State of California without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and Doorvest submit to the personal and exclusive jurisdiction of the state and federal courts located within California. The failure of Doorvest to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of these Terms of Service and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms of Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You may not assign these Terms of Service without the prior written consent of Doorvest, but Doorvest may assign or transfer these Terms of Service, in whole or in part, without restriction. The section titles in these Terms of Service are for convenience only and have no legal or contractual effect. As used in these Terms of Service, the words “include” and “including,” and variations thereof, will not be deemed to be terms of limitation but rather will be deemed to be followed by the words “without limitation.” Notices to you may be made via either email or regular mail. The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Service. Doorvest will not be in default hereunder by reason of any failure or delay in the performance of its obligations where such failure or delay is due to civil disturbances, riot, epidemic, hostilities, war, terrorist attack, embargo, natural disaster, acts of God, flood, fire, sabotage, fluctuations or unavailability of electrical power, network access or equipment, or any other circumstances or causes beyond Doorvest’s reasonable control.

U.S. Government Restricted Rights

• The Service is made available to the U.S. government with “RESTRICTED RIGHTS.” Use, duplication or disclosure by the U.S. government is subject to the restrictions contained in 48 CFR 52.227-19 and 48 CFR 252.227-7013 et seq. or its successor. Access or use of the Service (including the Software) by the U.S. government constitutes acknowledgment of our proprietary rights in the Service (including the Software).

Questions? Concerns? Suggestions?

• Please contact us at success@doorvest.com to report any violations of these Terms of Service or to pose any questions regarding these Terms of Service or the Service.

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