Welcome to Doorvest

The Doorvest portal is your central hub for managing your investment properties.

From Your Dashboard, You Can:

- View all your properties and their performance

- Communicate with your property manager via the Messages Tab

- Review monthly statements and distributions

- Approve maintenance requests and track work orders

- Access documents, leases, and tax forms

- Buy or sell investment properties

Access Anywhere:

The portal is mobile-responsive — works on your phone, tablet, or desktop.

Login:

Log in at

with your registered email address. If you're a new owner, use the personalized link from your invitation email.

When you first log in, you'll complete 4 action items to confirm your information. Total time: about 10-15 minutes.

The 4 Required Action Items:

1. Property Details Confirmation (2-3 min per property)

Review and verify your property address, tenant status, and lease information.

2. Property Management Agreement (PMA) Review (3-5 min)

Review your management agreement terms and fee structure for transparency.

3. W9 Tax Form (3-5 min, if needed)

Required for owner distributions and tax reporting. If we already have yours on file, you'll see "W9 on file — no action needed."

4. Bank Account Confirmation (2-3 min)

Confirm the bank account where you receive distributions.

Why These Matter:

- No distributions without confirmed bank account and W9

- Outdated info could cause issues with statements or taxes

- Complete everything in your first session to avoid delays

Your bank account information is used for receiving owner distributions via ACH (direct deposit).

To Confirm:

Review the bank name and last 4 digits shown in the portal. If correct, click "Confirm." Done.

To Update:

1. Click "Update Bank Account"

2. Enter your new routing number, account number, and account type

3. Double-check the numbers — incorrect info causes distribution failures

4. Save

When Do Changes Take Effect?

- Updates process within 1-2 business days

- You'll receive a confirmation email

What if I Don't Confirm?

Your distributions will be held until a valid bank account is confirmed. All other portal features work normally.

The Messages Tab in the Doorvest portal is your primary communication channel with your property manager.

Why Messages Tab:

- Nothing gets lost. Every conversation is saved with full history

- Faster responses. Messages are our priority channel — your property manager monitors it actively

- Attach files. Send documents, photos, and receipts directly in the conversation

- Automatic notifications. You'll get an email whenever there's a new message

Use Messages For:

- Leasing confirmations and tenant approvals

- Maintenance approvals and questions

- General property questions

- Document requests

- Any non-emergency communication

For Emergencies:

Call (281) 626-5455 for emergencies. Emergencies are always handled by phone, not messages.

Yes — notifications are automatic. No setup required.

How It Works:

- You'll receive an email whenever your property manager sends a message

- An unread badge appears in the portal

- If you've already read the message in the portal, you won't get a duplicate email

Smart Batching:

Multiple messages sent within a short time are combined into one notification email to keep your inbox clean.

Your primary responsibility is responding promptly when we reach out. Here's what to expect:

Leasing (when your property is vacant):

- We'll message you with tenant applications for approval

- Review and respond within 24-48 hours — quality tenants move fast

Maintenance:

- Approve maintenance requests when they need your sign-off

- Respond within 2-3 business days for non-emergency repairs

- Fund repairs if they exceed your reserve balance

- Emergency repairs may be completed before approval to prevent property damage

Financial:

- Review monthly statements

- Keep your bank account info current

- Report discrepancies promptly

The #1 thing that helps us help you: Respond to messages promptly. Delayed responses lead to lost tenants, higher repair costs, and missed opportunities.

For complete fee details, visit

Your Property Management Agreement outlines your specific fee structure. If you have questions about any fees, use the Messages Tab to ask your property manager.

Your Property Management Agreement is available in the Doorvest portal.

During Onboarding:

You'll be prompted to review your PMA as one of your action items. This includes:

- Management fee percentage and structure

- Services included and excluded

- Maintenance approval thresholds

- Reserve fund policies

After Onboarding:

Access your PMA anytime in the Documents section of your portal.

Questions About Your PMA?

Use the Messages Tab to ask your property manager. They can walk you through any terms or fees.

The Doorvest portal includes a streamlined maintenance approval process:

How It Works:

1. You'll receive a notification when approval is needed

2. View the maintenance request details in the portal — scope of work, estimated cost, contractor info

3. Approve or request more information

4. Track work progress and completion

Approval Thresholds:

Your Property Management Agreement specifies when approval is required based on cost. Routine repairs below your threshold are handled automatically.

Emergency Repairs:

Emergency repairs (water leaks, HVAC failures, safety hazards) may be completed immediately to prevent property damage. You'll be notified after the fact with full documentation.

Response Time Matters:

Respond to non-emergency maintenance requests within 2-3 business days. Delayed responses can turn small issues into expensive repairs.

Maintenance costs are deducted from your rental income or reserve balance as outlined in your management agreement.

How It Works:

- Costs appear on your monthly statement with full detail

- Invoices and receipts are available in the portal

- Large expenses above your approval threshold require your sign-off first

- If repairs exceed your reserve, you'll need to fund them or they may be delayed

Reserve Funding:

When repairs exceed your reserve balance, you'll be notified. You can fund additional repairs through the Payment Center in the portal.

Doorvest isn't just property management — we're your full-stack partner in real estate investing.

From Your Portal, You Can:

- Buy your next investment property with detailed analysis and projected returns

- Manage all your properties in one place

- Sell your current property when you're ready

- 1031 Exchange into better-performing homes and defer capital gains

- Grow your portfolio with data-driven insights

Why This Matters:

- One platform for buying, managing, and selling — no separate realtor needed

- Property analysis and performance data in one place

- Coordinated team handles transactions while maintaining management

- Easy to upgrade properties or expand your holdings

Property Questions (rent, tenants, maintenance, leases):

→ Messages Tab in the Doorvest portal (fastest response)

Account Help (can't log in, password reset, profile updates):

→ Email: success@doorvest.com

Emergency Maintenance (water leak, no heat, safety hazard):

→ Call: (281) 626-5455

Each channel goes to the right team member so you get faster, better responses.

If you're having trouble logging in:

Try These Steps:

1. Log in at

(or use your invitation link if you're a new owner)

2. Try the "Forgot Password" link to reset your password

3. Clear your browser cache and cookies

4. Try a different browser or device

Still Can't Log In?

Email us at success@doorvest.com with:

- The email address you're trying to use

- Any error message you see

- Your browser and device

We'll get you in quickly.

If you notice missing or incorrect data after logging in:

Quick Fixes:

1. Refresh your browser (Cmd+Shift+R on Mac, Ctrl+F5 on PC)

2. Log out and log back in

3. Clear your browser cache

Still Missing Something?

Use the Messages Tab to tell your property manager what's missing. We'll track it down and get it fixed.