WRITTEN NOTICE: This guide provides written notice of Doorvest's current fee structure and operating standards. These updates apply to all Doorvest-managed homes, including properties operating under prior versions of the PMA. Your PMA permits updates to fees and operating practices through written notice, and this document serves as that notice. All other terms of your PMA remain unchanged. For complete details, please review the full PMA document: Download PMA (July 25, 2025).
Overview
At Doorvest, we are committed to providing consistent, transparent, and high quality service that protects your investment and supports a positive homeowner experience.
Communications
| Channel | Availability | Response Time |
|---|
| Owner Phone Line | (281) 626-5455, Mon–Fri, 9 AM–5 PM | Immediate during business hours, subject to volume. |
| Doorvest App Messages | 24/7 | Typically within 24–48 business hours |
Service Upgrades
These services are included or made available to enhance your home's quality, reduce owner risk, and protect the performance of your investment. Doorvest provides a no-cost collections partnership to support recovery of delinquent rent, an optional Eviction Guarantee Program to help stabilize unexpected legal expenses, a Resident Benefits Package that improves home upkeep and tenant satisfaction, and a 24/7 maintenance line to ensure residents and homeowners receive prompt support whenever issues arise.
| Service | Amount | Description |
|---|
| Collections Partnership | No cost to homeowner | No-cost partnership with a professional collections provider, aiming to recover up to 65% of delinquent rent, post-eviction. |
| Resident Benefits Package | Included | Includes recurring HVAC filter and pest control services that help keep the home well-maintained and limit future maintenance needs. |
| 24/7 Maintenance Line - (281) 729-4229 | Included | Ensures 24/7 maintenance availability for residents, helping address urgent issues quickly and safeguard the home from avoidable damage. |
| Pet Screening | Included | Documentation of pets and screening services. Pet fees and pet rent are assessed to the resident to support administration and compliance and are not paid out to homeowners. |
Maintenance and Construction Services
Our maintenance structure is designed to deliver timely, reliable service while protecting your home and ensuring cost transparency. In-house technicians provide rapid, cost-effective support for routine and emergency needs, while third-party vendors are coordinated and verified to maintain quality and consistency across all repairs. Coordination fees reflect the oversight, scheduling, and documentation required to manage maintenance effectively. Preventative maintenance services are included by default to reduce long-term repair costs and limit emergency issues, with the option for owners to opt out upon request.
Not-To-Exceed (NTE) Amounts
| Type | Amount | Description |
|---|
| Standard NTE | Up to $500 | Applies to non-habitability items handled during normal business hours, enabling immediate action to maintain your property. |
| Emergency NTE | Up to $2,500 | Applies to urgent work involving potential habitability or structural concerns so our team can respond immediately to protect the home. |
| Repairs Above $1,500 | Multiple, competitive bids | For non-emergency work above $1,500, we aim to collect at least two competitive bids to promote cost efficiency and ensure owners receive the best available value. |
In-House Labor Fees & Materials
| Type | Dispatch Fee or Mark-up | Hourly Rate | Description |
|---|
| Standard | Varies by Market; OH: $90 (includes 1st labor hour) | Varies by Market; OH: $65 per add'l hour | Covers the cost of dispatching a technician to the home, including travel, diagnostics, and initial assessment during normal business hours. |
| Emergency | Varies by Market; OH: $125 (includes 1st labor hour) | Varies by Market; OH: $99 per add'l hour | Covers the cost of dispatching a technician for urgent or after-hours needs, including travel and diagnostics when habitability may be affected. |
| Materials | No Mark-Up | N/A | No markup is applied to materials purchased by In-House Techs. Doorvest may also use materials from its wholesale inventory, billed to you at a reasonable cost. |
Third-Party Vendor Coordination Fees
| Category | Amount | Description |
|---|
| Labor & Materials | Standard: 18%; Up to 28% for higher complexity jobs, specialized work, or unique circumstances | Covers the coordination, scheduling, oversight, and quality management required to manage third-party labor and ensure work is completed correctly. |
Recurring and Preventative Maintenance (Opt-Out Required)
| Service Type | Amount | Description |
|---|
| Recurring Maintenance | Variable by lot size | Lawn or snow care are performed during vacancy to ensure ability to rent. |
| Preventative Maintenance | Varies by State and Bid(s) Received | Includes seasonal services such as gutter cleaning and HVAC tune-ups, selected through a quarterly bidding process and automatically included unless an owner opts out. |
Inspection Services
| Type | Amount | Description |
|---|
| Standard Inspection | Varies by inspection type & state; Usually $132–$240 per unit; For 8+ units, custom pricing will be negotiated with the owner. | Performed during move-in, move-out, or as needed to document condition and support timely decisions that help protect the home. |
Marketing and Leasing Services
Our marketing and leasing services are designed to help your home lease faster, attract qualified residents, and maintain strong occupancy. Professional photography and pre-turnover listing support reduce vacancy by ensuring your home can be marketed quickly and effectively. Leasing fees cover the full process of advertising, screening, and onboarding new residents, while renewal and assumption fees ensure documentation, compliance checks, and rent validation are handled accurately and consistently. These services help protect your investment and provide a smooth rental experience for both owners and residents.
| Service | Amount | Description |
|---|
| Photography Fee | Base $110 | Used when sufficient photos are not available or when an owner requests updated images, helping the home present well and attract qualified residents. |
| Pre-Turnover Listing | $99 per listing | Available by owner request to begin marketing the home before turnover is complete, helping support faster leasing and reduced vacancy. |
| Leasing Fee | 50%–100% of one month's rent; varies by market | Covers the full process of syndication, leasing, tenant screening, and onboarding to secure qualified residents efficiently. |
| Lease Renewal Fee | $250 | Includes lease documentation, qualification review, and rent validation to ensure compliance and maintain stable occupancy. |
| Lease Assumption Fee | $250 | Applies when assuming management of an inherited tenancy, covering documentation collection, compliance checks, and onboarding. |
Property Management Fees
Our property management fees reflect the services required to protect your investment, maintain compliance, and ensure consistent oversight throughout the lifecycle of the tenancy. The standard management fee supports day-to-day operations, while minimum vacancy fees ensure your home continues to receive care and preparation even when unoccupied. Onboarding, municipal processing, and Section 8 coordination cover the administrative work required to bring a property into our system and stay compliant with local requirements. Distribution processing ensures accurate and timely payments, and expedited offboarding fees apply only when owners request an accelerated transition outside the notice period in the PMA. These fees help us deliver reliable service, accurate documentation, and ongoing support for every homeowner.
| Service | Amount | Description |
|---|
| Management Fee | 8-10% of monthly rent | Flat rate for new homeowners; existing owners remain on their current structure. Supports day-to-day oversight and ongoing property management. |
| Vacancy Minimum Management Fee | Free for 60 days; After, management fee applies ($100 minimum) | Applies during prolonged or intentional vacancy to ensure continued oversight, preparation, and management until a new resident is placed. |
| Onboarding Fee | $85 per unit | Covers the administrative and setup work required to add each new property into the Doorvest system. |
| Rental Registration / Municipal Processing | $75-$175 | Performed as requested or required by the property manager to complete municipal registrations and meet local compliance needs. |
| Section 8 Processing | $200 per initial Inspection and $200 per contract | Includes the documentation, communication, and compliance coordination required for Section 8 and similar programs. |
| Owner Distribution Processing | $12 per distribution | Covers the banking and payment handling needed to process monthly owner distributions. |
| Expedited Offboarding Fee | $500 | Applies only when owners request an accelerated transition outside the PMA notice period. |
Eviction Related Fees
| Service | Amount | Description |
|---|
| Eviction Related Costs | $795 flat charge per eviction plus variable legal costs passed through | Covers the legal and administrative work required to process an eviction in compliance with local requirements. |
| Coordination Fee for Vendor Services | 10%–20% above vendor cost | Applies to vendor services such as trashouts, lockouts, and inspections to support scheduling, documentation, and verification. |
| Notice Serving | $25-$50 above vendor cost | Covers the preparation and delivery of required notices, demand letters, and skip tracing to support compliance and ensure proper communication with residents. |
Closing Statement
Thank you for choosing Doorvest. We appreciate your partnership and the trust you place in us to manage and protect your investment. Our commitment is to provide a transparent, consistent, and high quality management experience, supported by clear communication and services designed to reduce risk and enhance performance. As we continue to improve our systems, technology, and customer experience, our focus remains on delivering meaningful value at every stage of ownership and ensuring you have full clarity into the services that support your home. We look forward to strengthening your experience through ongoing enhancements across our product, operations, and service delivery.
Changelog
| Date | Summary |
|---|
| 2026-02 | Updated pricing transparency and clarifications across maintenance, inspection, and vacancy fee structures. |
| 2025-11-26 | Homeowner Fee Transparency Guide update - Replaced all content starting from "Overview" with updated terms from our new homeowner fee transparency guide, including detailed breakdowns of maintenance, construction, and eviction-related costs. |
| 2025-07-25 | Added leasing fee, eviction fee policy, and online term update system. |
